Terms of service

Terms of Service — IMORA

1. About IMORA
These Terms of Service govern your use of imora.design and any purchases made through our store. By placing an order, you agree to these terms.

IMORA is operated by Leon Dewaele, a sole proprietorship (eenmanszaak) registered in Belgium, business address Peter Benoitstraat 7 - Kortrijk, VAT/company number BE 1033.271.318. Contact: design.imora@gmail.com.

2. Custom-Made Products
All maps sold by IMORA are made to order and personalised to your specifications. By placing an order, you confirm that the details you provide are accurate. IMORA cannot be held responsible for errors resulting from incorrect information provided by the customer.

3. No Right of Withdrawal
As all products are custom-made and personalised, they are exempt from the 14-day right of withdrawal under EU Directive 2011/83/EU, Article 16(c). Orders cannot be cancelled once production has begun.

4. Defective or Damaged Goods
If you receive a defective or damaged product, please contact us within 14 days of receipt at design.imora@gmail.com. We will offer an appropriate remedy in accordance with EU consumer protection law.

5. Prices & Payment
All prices are displayed in EUR and include applicable taxes. Payment is required in full at the time of ordering.

6. Delivery
Estimated delivery times are provided at checkout and are indicative only. IMORA is not liable for delays caused by third-party carriers or customs.

7. Map Data & Sources
Maps are generated using OpenStreetMap data (© OpenStreetMap contributors, available under the Open Database Licence). OpenStreetMap data may be incomplete, outdated, or approximate in places (e.g. missing or misplaced buildings, roads, or landmarks). By ordering, you accept the map as it reflects the underlying OpenStreetMap data at the time of generation, and IMORA is not liable for inaccuracies inherited from that source data. Minor variation in print texture and colour between units, and small deviations from the on-screen preview, are normal and not considered defects.

8. Intellectual Property
You own the physical map you purchase. IMORA retains all rights in the underlying software, generation process, and designs used to create it. You may not reproduce, 3D-scan, or otherwise recreate the design in order to manufacture additional copies without our prior written consent.

9. Prohibited Use
IMORA may refuse or cancel an order if the requested location, text, or customisation is unlawful, offensive, or infringes the rights of a third party.

10. Liability
Except in cases of intent or gross negligence, IMORA's liability for any claim relating to an order is limited to the price paid for that order. IMORA is not liable for indirect or consequential damages.

11. Governing Law & Disputes
These terms are governed by Belgian law, without prejudice to any mandatory consumer-protection provisions of your country of residence if you are an EU consumer. Any disputes shall be subject to the exclusive jurisdiction of the courts of Belgium, unless mandatory law provides otherwise. EU consumers may also use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

12. Contact
For any questions, please contact us at: design.imora@gmail.com